Delivery times
SHIPPING POLICY
We are committed to delivering your order in the most efficient way possible.
Shipping and delivery
We do our best to ship your order as complete as possible within the estimated delivery time.
Please also note that estimated delivery times are for reference only and we are not responsible for delays caused by external factors such as weather conditions, customs clearance or carrier delays.As soon as your order is ready to ship, we will send you a shipping confirmation by email. In this way, you know exactly when to expect your order and you can prepare accordingly.
DELIVERY PROFILES
- Netherlands
Processing time (How much time needed to prepare an order and put it in the post?
1-2 days Business days
Delivery time (How much time needed to prepare an order and put it in the post?
3-5 days Business days
shipping costs: Free delivery
- Rest of EU
Processing time (How much time needed to prepare an order and put it in the post?)
1-2 days Business days
Delivery time (How much time needed for the purchased product to reach the buyer?)
5-7 days Business days
shipping costs: 8 euros
WHAT IS THE DELIVERY TIME?
Our delivery time is 1-2 working days. If you place the order before 17:00 on a workday, we will send your package the same day! Otherwise we will send your package the next day. You will receive your package within 3-5 Business days after its send out from the warehouse. So the average delivery time is 4 workdays.
Right to return items (Right of withdrawal)
Under the EU selling laws, buyers have the right to return certain products for any reason by contacting the seller within 14 days. This 14-day period will start the moment a customer receives a product, rather than at the time he or she purchases it. Within that time frame, buyers can change their minds and return products without providing a reason.
HOW CAN I RETURN PURCHASED ITEMS?
Changed your mind? Want to return your purchased item? Please send us a notification of the items you want to return. You can return your package within 14 days to:
S&M Trading
Baity
Marjoleinveld,
2492LE, Den Haag, Nederland
Refund rules
Under the current regulation, if buyers exercise their right of return, sellers must issue a refund within 14 days of receiving the returned item or evidence that the item has been delivered back. In the EU, the refund a seller provides in the event of a return is required to include the postage cost for the initial delivery to the buyer.